Caisey vs. BeyondTrust: A Feature Comparison for MSPs That Need Enrolled Control

When you're running an MSP, every tool you choose either speeds up your team or bogs it down. Remote support software is a big part of that decision. Two names you'll see are Caisey and BeyondTrust. Both give you remote access to endpoints, but they come from different places and solve different problems.

BeyondTrust started as a privileged access management (PAM) platform for large enterprises. It's powerful, but it's also complex and expensive. Caisey, on the other hand, was built from the ground up for MSPs. It's cloud-native, enrolls endpoints into a single console, and focuses on the workflows that managed service providers use every day.

This comparison breaks down the key differences so you can decide which tool fits your MSP's needs. We'll look at deployment, client management, session persistence, audit capabilities, pricing, and AI features.

Deployment and Enrollment

BeyondTrust typically requires an on-premises appliance or a complex cloud setup. You install jump boxes, configure network segments, and manage certificates. The deployment can take weeks, and it often needs a dedicated admin.

Caisey takes a different approach. You install a lightweight agent on each endpoint. The agent connects to Caisey's cloud control plane through a secure bridge. No open ports, no VPNs, no infrastructure to maintain. Enrollment is straightforward, and you can do it in bulk across client sites. For MSPs that need to get up and running quickly, Caisey's model is a clear win.

If you're curious about the technical details, the Caisey install and connection guide walks through the process step by step.

Multi-Tenant Organization and Client Management

MSPs live in a multi-tenant world. You have different clients, each with their own devices, users, and policies. BeyondTrust can handle this, but it's often an afterthought. You end up juggling separate consoles or complex role-based access controls that were designed for internal IT departments.

Caisey is built with multi-tenant isolation at its core. Each client gets its own organization inside the Caisey console. You can group devices, set permissions per client, and assign technicians to specific orgs. The interface is clean and purpose-built for MSPs. You see all your clients from one dashboard, but each client's data stays separate.

For a deeper look at how Caisey handles MSP workflows, check out the MSP remote support page.

Session Persistence and Audit

One of the biggest frustrations with traditional remote support tools is losing context. You disconnect, and the session history disappears. BeyondTrust logs sessions, but those logs are often stored in separate systems and are hard to search.

Caisey uses Durable Objects to preserve every session. The entire conversation, commands run, files transferred, approvals given — it's all stored and searchable. You can share a public transcript with a client for review. This is huge for compliance and for handoffs between technicians.

Caisey also includes approval gates. Before a technician can take a sensitive action, the endpoint user or a manager must approve it. These approvals are recorded in the audit trail. For MSPs that need to prove what happened on a client's machine, this is gold.

Learn more about how Caisey handles approvals and audit on the approval-based remote support page.

Pricing and Licensing

Let's be honest: pricing matters. BeyondTrust is enterprise software. You're looking at per-technician licensing, often with minimum seat counts and annual contracts. Add-ons like session recording or privileged access management drive the cost higher. For a small or mid-sized MSP, the price tag can be prohibitive.

Caisey Business is $20 per technician per month and includes unlimited devices. The price does not scale with endpoint count. Published plans are on /pricing. That is the number to compare with an enterprise appliance quote.

AI Capabilities

BeyondTrust has some automation, but it's not AI-first. You can script actions, but you're still doing the heavy lifting.

Caisey includes AI troubleshooting agents that run directly on endpoints. These agents can diagnose common issues, research solutions, and even apply fixes automatically — all with user approval. The AI is context-aware because it has access to the device's state and history. For MSPs, this means faster resolution times and fewer escalations.

Conclusion: Which One for Your MSP?

BeyondTrust is a solid choice for large enterprises that need comprehensive privileged access management. But for MSPs that need enrolled control, durable sessions, and a clean multi-tenant experience, Caisey is the better fit.

Caisey gives you the tools to manage hundreds of client endpoints from one console, with full audit trails and approval gates built in. It's easier to deploy, easier to use, and easier on your budget.

If you're evaluating remote support tools, give Caisey a try. Set up a few endpoints, run a session, and see how the enrolled approach simplifies your workflow. Your team — and your clients — will thank you.