Approval-based support
Remote support where sensitive actions stay reviewable
Remote support gets safer when powerful endpoint actions are not invisible. Caisey keeps approvals inside the troubleshooting workflow so technicians can understand and record what they allow.
Hold sensitive actions for review
Caisey can surface command and file-change requests before they run, giving the technician a clear chance to approve or deny the action.
Pair approval with machine context
A decision is easier to make when the request appears alongside the selected device, session goal, and surrounding troubleshooting conversation.
Preserve the decision
The approval decision remains part of the session history so teams can review what happened after the support work is done.
FAQs
Why use approvals in remote support?
Approvals create a checkpoint before actions that could change endpoint state, affect user files, or disrupt services.
Does approval-based support slow down every action?
No. Teams can configure defaults for low-risk work while keeping sensitive operations reviewable.
Where are approval decisions stored?
Caisey keeps approval context with the troubleshooting session and audit records for later review.