MSP remote support

Remote support for MSPs managing enrolled client endpoints

MSP support work is rarely a one-off screen share. Caisey keeps machines grouped by organization and client, gives technicians a browser console for selected endpoints, and records the troubleshooting context that matters during handoffs.

Built around client machines

Caisey supports admin-created machine deployments, org-wide installers, and client-specific enrollment flows. That lets MSPs keep support work attached to the right customer and endpoint.

  • Group machines by MSP client.
  • Deploy Windows x64 and Apple Silicon macOS endpoints.
  • Use machine readiness and bridge status before starting work.

Guarded execution for support teams

Approvals, permission defaults, and audit records help keep powerful actions accountable. Caisey is designed for technical teams that need speed without losing control of what happened.

Useful during handoffs

Conversation replay, tool-call records, machine metadata, and session history give the next technician a structured starting point instead of a loose ticket note.

FAQs

Can Caisey separate machines by client?

Yes. MSPs can group devices by client, copy client-specific installers, or enroll devices generically and assign them to a client later.

Can non-admin technicians use Caisey?

Caisey currently distinguishes admin and non-admin access. Granular role types are deferred, but the console already separates deployment and support surfaces.

Does Caisey keep an audit trail?

Yes. Runtime chat traffic, approvals, tool-call context, and session metadata are persisted through Caisey control-plane records.

Printer offline

A common client support issue where machine context matters.