Screen sharing alternative
A screen sharing alternative for troubleshooting work
Start from the device, not the meeting
Caisey lets technicians choose an enrolled endpoint and work from its machine record. That reduces repeated setup when the same client device needs support again.
Keep the support record
A screen share can disappear when the call ends. Caisey keeps session history, approval outcomes, and machine context available for later review.
Use both when needed
Caisey is not a claim that visual collaboration is never useful. It is a better fit when the issue is system state, command output, configuration, or repeatable verification.
FAQs
When is Caisey better than screen sharing?
Caisey is better suited to support work that depends on endpoint diagnostics, guarded repair actions, audit history, or repeated access to an enrolled machine.
Does Caisey require the end user to drive the session?
No. The technician works from the browser console after selecting an enrolled machine, subject to the organization policy and approval model.
Can Caisey replace every screen-share workflow?
No. Visual remote collaboration still has valid uses. Caisey is focused on machine-aware troubleshooting rather than general visual control.