Support and Contact

Caisey includes audit and support tools so you can reconstruct what happened and report issues with useful detail.

Audit log

The Audit log records major workspace activity:

• machine lifecycle events,
• permission changes,
• installer actions,
• session activity,
• share-link activity,
• and other control-plane events.

Use the log when you need to confirm who changed a setting, rotated an installer, created a share link, or worked on a machine.

Before you contact support

Collect the details that identify the affected workspace and endpoint:

• page path, such as /console, /docs, or /connect/<code>,
• workspace or organization name,
• client name if this is an MSP device,
• machine name and platform,
• approximate browser date and time,
• and any relevant audit-log timestamp.

When to contact us

Contact support when you run into:

• command-rotation problems,
• permission prompts that do not clear,
• shared link access issues,
• install or verification delays,
• unexpected token allowance errors,
• or endpoint connection behavior that does not match the machine state.

Use the in-product feedback link or email feedback@helpforsupport.com. Include the workspace type, such as MSP, work, or personal, in the subject when possible.

What not to send

Do not email passwords, private keys, customer secrets, full logs with unrelated personal data, or raw connection codes. If a support request needs sensitive details, ask for the safest way to provide them.