How Caisey Compares to Bomgar/BeyondTrust for MSPs on Cost and Ease of Use

If you run an MSP, you’ve probably evaluated Bomgar (now part of BeyondTrust) at some point. It’s a mature remote support platform with a long feature list—and a price tag to match. But for many small to mid-sized MSPs, the overhead of Bomgar’s on-premise server, per-technician licensing, and heavy agent can feel like overkill. That’s where Caisey steps in: a browser-based, AI-assisted troubleshooting console that covers the most common remote support scenarios without the enterprise complexity.

This article breaks down how Caisey compares to Bomgar/BeyondTrust specifically on cost and ease of use. We’ll look at deployment, approval workflows, audit capabilities, and where each tool shines—or falls short.

Overview of Bomgar/BeyondTrust Features and Pricing

Bomgar (BeyondTrust Remote Support) is a well-known enterprise solution. It offers full remote control, screen sharing, file transfer, session recording, and integration with ticketing systems. The platform can be deployed on-premise or in the cloud. Pricing is typically per-technician, with annual contracts. For a small MSP with five technicians, you might pay $2,000–$4,000 per year per technician, plus setup fees. For larger teams, the cost scales quickly. Additional modules—like privileged remote access or vulnerability management—add even more.

Bomgar’s strength is its completeness: you can take over a user’s screen, run scripts, reboot into safe mode, and record everything. But that power comes with a learning curve. Setting up the on-premise server, configuring security policies, and training technicians takes time. Even the cloud version requires careful planning around user roles and permissions.

Where Caisey Differs – No On-Premise Server, No Heavy Agent on Technician Side

Caisey takes a different approach. Instead of a full remote control tool, Caisey is a cloud-based coordination layer for headless AI runtimes installed on client devices. The technician side is entirely browser-based—no agent to install, no heavy client software. You log into the Caisey web UI and see your enrolled endpoints. From there, you can issue commands, run diagnostics, and trigger AI-powered troubleshooting.

Key differences from Bomgar:

• No on-premise server: Caisey uses a Cloudflare Worker control plane with SQLite Durable Objects. All session history, approvals, and audit records live in the cloud. You don’t manage infrastructure.
• No per-technician license: Caisey’s subscription is based on the number of enrolled endpoints, not how many technicians use the console. This can be dramatically cheaper for teams where multiple people need to support the same set of devices.
• Approval gates instead of full takeover: Instead of instantly taking over a screen, Caisey requires explicit permission prompts for each action. The end user sees a request and must approve before a command runs. This aligns with zero-trust principles and reduces security concerns.
• AI-assisted troubleshooting: Caisey’s AI runtime can research issues, run diagnostic commands, and even apply fixes autonomously (with approval). Bomgar doesn’t have a native AI agent—you rely on the technician’s expertise.

For a deeper look at how Caisey handles permission prompts and safety, see our approval-based remote support page.

Cost Comparison – Subscription Model vs. Per-Technician Licensing

Let’s put numbers on it. Suppose you have an MSP with 5 technicians supporting 50 endpoints (client devices). With Bomgar, you’d likely pay for 5 technician licenses. At a conservative $2,000 per technician per year, that’s $10,000 annually. If you need additional features like session recording or mobile support, the cost goes up.

With Caisey, you pay per endpoint. For 50 endpoints, the monthly cost is significantly lower—often under $500 per year total, depending on the plan. That’s a 20x difference in some cases. And because Caisey doesn’t charge per technician, you can add junior staff or even allow clients to view their own device history without extra fees.

Of course, Bomgar offers capabilities Caisey doesn’t—like full screen sharing and remote control. But if your typical support workflow involves running PowerShell commands, checking event logs, restarting services, or deploying scripts, Caisey covers those needs without the premium price.

Use Case – An MSP with 50 Endpoints Finds Caisey More Affordable and Easier to Deploy

Consider a real-world scenario: A small MSP called “TechFlow” (fictional) supports 50 endpoints across 10 small businesses. Their main support tasks are:

• Resolving printer driver issues
• Checking disk space and running cleanup
• Resetting user passwords and unlocking accounts
• Troubleshooting network connectivity
• Applying Windows updates

TechFlow previously used Bomgar but found the per-technician cost prohibitive. They had three technicians, but only one was actively using Bomgar at a time. They were still paying for three licenses. Switching to Caisey, they enrolled all 50 endpoints via the install and connection guide. The deployment took a few hours—just run the installer on each machine, and the endpoint appears in the console.

Now, any of the three technicians can log into the Caisey web UI and see all endpoints. They can run remote PowerShell commands, check disk health, and even let Caisey’s AI suggest fixes. Each command requires end-user approval, which builds trust with clients. The audit trail automatically logs every action, which helps with compliance (see our IT support audit trail page for details).

TechFlow’s monthly cost dropped from over $800 to under $50. And because there’s no on-premise server to maintain, they spend zero time on infrastructure.

Limitations – Caisey Lacks Full Remote Control but Covers Many Troubleshooting Needs

It’s important to be honest about where Caisey doesn’t replace Bomgar. Caisey is not a screen-sharing tool. If you need to show a user how to click a button or see their desktop in real time, Caisey won’t do that. It’s designed for headless, command-driven troubleshooting. You interact with the device through the Caisey AI runtime, not by taking over the screen.

Also, Caisey’s AI is still evolving. For complex, novel problems, a human technician may need to step in. But for the vast majority of common issues—disk cleanup, service restarts, log analysis—Caisey handles them efficiently.

If your MSP frequently needs full remote control, you might keep a tool like Bomgar for those cases and use Caisey for everything else. Many MSPs find that 80% of their tickets can be resolved without ever seeing the user’s screen. That’s where Caisey shines.

Conclusion

For MSPs tired of per-technician pricing and heavy infrastructure, Caisey offers a compelling alternative to Bomgar/BeyondTrust. It’s browser-based, endpoint-priced, and built around approval-gated, auditable actions. While it doesn’t replace full remote control, it covers the most common troubleshooting tasks at a fraction of the cost and complexity.

If you’re evaluating remote support tools, consider your actual workflow. If most of your work is command-line diagnostics and script execution, Caisey is worth a serious look. And with no on-premise server and a simple installer, you can have it running in an afternoon.